Intelligence layer
Alloy HX
Named for a superalloy engineered for extreme heat, corrosion, and stress. Alloy HX is OmnisonrAI’s core intelligence layer — a unified system that understands context, sentiment, intent, and historical memory across every interaction, and holds that pressure in production.
Context Engine
Real-time contextual awareness across channels, sessions, and customer history.
Sentiment & Intent
Live emotional and behavioral analysis to guide routing and automation.
Explainability
Transparent decisioning so teams understand why the system made each choice.
Preventative CX
Predict issues before they occur and route proactively to avoid friction.
Alloy HX powers Unified KenetiCX with contextual memory, live sentiment, and explainable decisioning — so every routing choice can be understood, governed, and improved.
See Alloy HX inside Unified KenetiCX →