Commercial platform
Unified KenetiCX
A next-generation UCaaS/CCaaS platform built on Alloy HX — combining messaging, routing, AI assistance, administration, and telemetry into one workspace for enterprise operations.
Unified Inbox
All channels. One interface. Alloy HX assistance built into the moment of work.
Routing Engine
Dynamic routing powered by context, sentiment, and customer memory.
Admin Controls
Role-based access, security, and configuration built for enterprise scale.
Telemetry
Analytics across interactions, routing quality, sentiment, and agent performance.